Front Desk Supervisor

At The Compton, the front desk is more than a counter—it’s the heartbeat of our community. It’s where stories begin, where welcomes turn into connections, and where every guest feels like they belong. As Front Desk Supervisor, you’ll guide the team that brings this spirit to life.

What You’ll Do

Lead With Purpose

• Assign and guide Guest Service Agents and Operators, ensuring clarity and confidence in their work.

• Monitor team performance with regular check-ins, coaching, and thoughtful feedback.

• Encourage growth while adjusting staffing to keep the lobby flowing smoothly.

Drive Operations Excellence

• Oversee daily front desk operations and complete key tasks to keep everything running seamlessly.

• Make smart decisions about room and rate availability that balance guest delight and hotel success.

• Support team members across the front desk, reservations, and beyond when questions or challenges arise.

Create Memorable Guest Experiences

• Resolve guest concerns with patience, creativity, and care.

• Offer thoughtful solutions, authorizing allowances only after exploring all alternatives.

• Be a steady, welcoming presence in the lobby where every detail—and every person—matters.

What We’re Looking For

• At least one year of combined front desk and supervisory experience in hospitality or a related field preferred.

• A natural ability to listen deeply, respond thoughtfully, and handle challenges with tact and diplomacy.

• Strong communication in English (other languages are always a plus).

• Awareness and attentiveness to ensure a safe, responsive environment.

Why The Compton
The Ozarks are known for their warm welcomes, and we carry that spirit into everything we do. At The Compton, you’ll lead a team that doesn’t just check guests in—they invite them in, creating moments of connection that last far beyond checkout.

Job Type: Full-Time Non-Exempt

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.