Director of Operations

About This Opportunity 

The Director of Operations at the Mining Exchange Hotel is a senior leadership role with significant influence over hotel performance, culture, and guest experience, with a strong emphasis on Food & Beverage leadership and innovation. Reporting directly to the General Manager, this position oversees Rooms and F&B operations while driving strategy, financial performance, and service excellence.

This role is ideal for an accomplished hospitality leader with deep F&B expertise who thrives in a hands-on, results-driven environment. You will lead complex restaurant and culinary operations, elevate service standards, optimize profitability, and shape a distinctive dining experience that reflects the hotel’s historic character and modern lifestyle positioning.

At Practice Hospitality, we value leaders who think strategically, lead with emotional intelligence, and challenge the status quo. This opportunity offers meaningful ownership, career growth, and the chance to make a lasting impact at an iconic, independent hotel.

Why The Mining Exchange?

This is more than just a hotel—it’s a landmark. A nexus of history and future opportunity. A place where guests gather, celebrate, and unwind. A place of triumph and transformation. And, with your leadership, a force to be reckoned with in Colorado Springs.

About The Hotel

Mining Exchange Hotel was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.

Job Role

At Practice Hospitality, the Director of Operations is responsible for overseeing the day-to-day hotel operations in alignment with all Practice Hospitality corporate standards and brand expectations. This role drives operational excellence across the Rooms Division (Guest Services & Housekeeping) and the Food & Beverage Department (Front of House and Kitchen), with a heavy emphasis on Food & Beverage leadership, financial performance, and guest experience.

The Director of Operations maximizes profitability while ensuring exceptional guest satisfaction, team member engagement, and operational efficiency. This position plays a key leadership role in shaping the hotel’s culture, driving results, and delivering memorable experiences reflective of the Mining Exchange’s historic legacy and modern identity.

Responsibilities:

Hotel Operations & Leadership

• Oversee daily hotel operations to ensure alignment with Practice Hospitality standards, brand culture, and service expectations.
• Act as a strategic partner to the General Manager, contributing to operational planning, budgeting, forecasting, and long-term business goals.
• Lead department heads with clarity, accountability, and inspiration, fostering a culture of collaboration, trust, and performance.
• Ensure compliance with all safety, labor, health, and sanitation regulations.

Food & Beverage Leadership (Primary Focus)

• Provide hands-on leadership and strategic oversight of all Food & Beverage operations, including Front of House, Kitchen, Banquets, and Special Events.
• Drive revenue growth, profitability, and cost controls through strong financial acumen, menu engineering, labor management, and inventory controls.
• Partner closely with culinary leadership to ensure food quality, consistency, innovation, and alignment with the hotel’s brand identity.
• Elevate guest dining experiences through service excellence, ambiance, and creative programming.
• Analyze performance metrics and implement action plans to continuously improve F&B results.

Rooms Division Oversight

• Oversee Guest Services and Housekeeping operations to ensure exceptional service delivery, cleanliness, and operational efficiency.
• Maintain high standards of guest satisfaction, responding to feedback and resolving issues with urgency and care.
• Ensure staffing, scheduling, and training support both operational needs and team member development.

Financial & Performance Management

• Monitor departmental P&Ls, labor costs, productivity, and revenue streams to achieve financial targets.
• Identify opportunities to optimize efficiencies while maintaining service excellence.
• Utilize data and reporting to guide decision-making and continuous improvement.

Team Development & Culture

• Recruit, train, and retain top talent across operations with a focus on leadership development and succession planning.
• Model Practice Hospitality’s values by leading with empathy, integrity, and accountability.
• Create an inclusive, engaging, and motivating work environment where team members feel valued and empowered.
• Evaluate performance of the team
• Perform Manager-on-Duty functions and shifts as assigned.
• Perform any other duties as designated.

EDUCATION and/or EXPERIENCE:  

• Four-year college degree preferred.
• A minimum of 5–7 years of progressive hotel operations leadership experience, with significant responsibility in Food & Beverage.
• Proven success managing complex F&B operations, including kitchens and high-volume service environments.
• Strong financial acumen with experience managing budgets, forecasts, and operational metrics.
• Demonstrated ability to lead, coach, and inspire diverse teams.
• Exceptional communication, problem-solving, and organizational skills.
• Passion for hospitality, guest experience, and people-first leadership.
• Experience in lifestyle, boutique, or independent hotels strongly preferred

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to perform critical analysis.
• Strong leadership and team-building skills.
• Excellent communication and problem-solving abilities
• Hands-on approach with a passion for guest satisfaction and hospitality excellence
• Ability to manage extensive amounts of information and provides constructive feedback/direction.
• Extensive knowledge of hotel operations, food & beverage and hotel financial processes and analysis.
• Excellent written skills sufficient to produce communications that properly reflects the vision and values of Practice Hospitality.
• Demonstrated ability to effectively resolve conflict
• Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
• Ability to work effectively both independently and as a team.
• Ability to delegate manages and organizes projects and establishes priorities consistent with company objectives.
• Ability to effectively deal with owners, guests and team members, some of whom will require high levels of patience, tact and diplomacy.
• Ability to manage multiple projects, meet and work effectively under time and resource constraints.
• Ability to effectively lead team of professionals.
• Excellent management skills including conflict resolution, coaching, development and teamwork

PHYSICAL DEMANDS:  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing this job, the employee is regularly required to stand, walk, sit, speak, hear, reach, bend over, stoop, use hands, use fingers, write, see, feel objects, handle paper, wires, pens, boxes, and occasionally kneel.  Occasional lifting or moving may be required of objects of up to 100 pounds of force occasionally; and /or 50 pounds or force frequently and /up to 25 pounds of force constantly to lift, push, pull or otherwise move objects.

Job Type: Exempt

Compensation: $100,000 - $115,000 

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount on hotel stays
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off available 90 days after start date
• Vision insurance
• Hospital Indemnity insurance
• Supplemental Pay: Bonus Incentive Plan, performance based

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.