Event Manager

About The Opportunity

The Mining Exchange Hotel, managed by Practice Hospitality, is looking for a Event Manager who loves creating unforgettable experiences. In this role, you’ll drive group business and events—from corporate meetings to weddings—making sure every detail reflects the hotel’s luxury and personalized service.

If you’re a proactive, organized, and relationship-focused professional who thrives on exceeding goals, this is your chance to make an impact at one of Colorado’s most iconic hotels. Join our team and help us deliver exceptional hospitality, every single day.

About The Hotel

Mining Exchange Hotel was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.

Job Role

At Practice Hospitality, as an Event Manager, you will be responsible for event coordination and documentation with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all assigned events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover, to be on property during event and responsible for their experience throughout.

Responsibilities:

• Organize, plan and prioritize your duties by developing plans and goals based on group & hotel needs
• Timely communication to the internal team and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Provides consultation/advice to clients on all aspects of lodge facilities and services
• Uphold and maintain hotel systems, products, booking systems, and processes.
• Create and manage room blocks in front of house and sales system
• Resolve conflicts and negotiate while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Manage and execute the terms of the clients contract
• Responsible for contributing to the achievement banquet & catering revenue goals that make up overall revenue budget for the hotel
• Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments by assigned deadlines to communicate specific needs, contracted/agreed upon details and pricing for the program.
• Conduct weekly BEO meetings to review upcoming events with the director of food & beverage, banquet manager/captain, banquet chef and all relevant personnel to maximize budgets/sales goals and operational execution
• Assists with 30-60-90 day catering forecast that is prepared weekly/monthly by the Director of Sales & Marketing
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the hotel and client alike
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• On site for client arrival to ensure accuracy of event setup and introduce to key team members
• Participate in customer site inspections and assist with the sales process as necessary
• Assist in the rebooking process and account manager with the sales team

Basic Qualifications & Skills

• 4-year college degree in hospitality preferred, or equivalent industry experience
•  (2) Two years minimum experience in hotel catering, sales, hospitality in a supervisory/managerial role for a similar size operation
• Thorough knowledge of food and beverage products, menu development, proper preparation and presentation of foods and beverage items
• Demonstrated proficiency in Microsoft Office Suite
• Ability to use various programs to prepare signage & floorplans for event functions
• Ability to grasp, lift and/or carry, or otherwise move goods weighing a maximum of 30 lbs. on an occasional basis
• Ability to fluently read, write and speak English to comprehend and communicate with clients and hotel team
• Exhibits creativity to provide themed events and menus
• Highly organized and able to self manage goals and due dates
• Ability to stand, walk, and/or sit continuously to perform essential job functions as required
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, after the initial training period
• Able to work & focus in a high functioning environment
• Must be flexible regarding scheduling based on business demands including night, holidays and weekends. 
• Successful completion of criminal background check

Core Competencies including but not limited to: 

• Writing-Communicating effectively in writing as appropriate for the needs of the audience.
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Basic Computer Skills- Using basic computer hardware and software (e.g. personal computers, word processing software, internet browsers, etc.)
• Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Number facility- The ability to add, subtract, multiply, or divide quickly and correctly.
• Creativity- The ability to come up with creative ways to solve a problem.

Job Type: FLSA Designation: Full Time-Exempt

Compensation: $60k-to$70k salary range -annually paid on a biweekly basis. Applicable for Quarterly Bonus Plan

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Hospital indemnity insurance

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community. We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.