Front Desk Agent

South Beach | 24-Key Luxury Boutique Hotel

At our South Beach boutique hotel, the front desk sets the tone for every stay. As a Front Desk Agent, you are the first and last impression—welcoming guests with warmth, confidence, and a polished presence.

This role is ideal for someone who loves people, enjoys hospitality, and takes pride in delivering thoughtful, personal service.

Responsibilities

· Welcome guests and manage check-in and check-out with ease and professionalism

· Assist guests with questions, recommendations, and local insights

· Share the South Beach lifestyle—beaches, dining, culture, and experiences

· Handle reservations, payments, and guest information accurately

· Address guest needs and resolve issues with care and discretion,

· Predict guest needs and wants and be empowered to go above and beyond to make their experience unique and special.

· Maintain a clean, organized, and professional front desk environment

Who You Are

· Friendly, confident, and guest-focused

· Well-presented and professional—you enjoy dressing well and representing a beautiful property

· Comfortable multitasking in a fast-paced environment

· Hospitality or customer service experience preferred, but not required

· Fluent in English and Spanish

· Flexible schedule, including weekends and holidays

Job Type: Full-time or Part-time Location: On-site, South Beach