Credit Manger

About The Opportunity

Practice Hospitality is seeking an experienced and hospitable Credit Manager to join the team at the Hilton Dallas Park Cities, the most beloved hotel in Dallas’ affluent Park Cities neighborhood. This role leads the hotel’s credit, group billing, and collections function.

About The Hotel

Nestled in the heart of Dallas’ most desirable neighborhood, Hilton Dallas Park Cities is a hotel that treats new friends like neighbors and neighbors like family. Committed to creating remarkable hospitality experiences that foster connection, it is integrated into the fabric of the neighborhood with interesting and exceptional service. Just minutes from Love Field, Hilton Dallas Park Cities the ideal home base for business, leisure and small group travel. With 230 guest rooms, 10,000 sq. ft. of meeting space, an inviting rooftop pool, grab-and-go that serves up healthy breakfast options and the hotel’s bar open for drinks and small plates every evening, this is where good things happen, and all are welcome.

Job Role

The Credit Manager leads the hotel's credit, group billing, and collections function and supervises the on-property accounting team. This role protects owner assets by making sure every group and corporate account has approved credit, deposits, and authorizations in place before arrival, that billing is accurate, and that receivables are collected on time. The Credit Manager reports to the Regional Director of Finance and partners closely with the General Manager, Sales, Events, and Front Office.

Responsibilities

• Enforce the hotel's credit policy, assess credit applications, approve direct billing for major accounts, and set credit limits for guests and corporate accounts
• Review all group and major banquet accounts before arrival for proper credit extension, advance deposits, and credit card authorizations
• Lead the weekly deposit and credit meeting with Sales and Events and the monthly credit meeting with Sales and the General Manager
• Oversee accurate and timely group invoices, final bills, and statements, and approve adjustments within policy
• Manage the city ledger and aging, resolve billing disputes, and apply collection strategies that minimize delinquent balances
• Manage credit card chargebacks from retrieval through response, within deadlines
• Reconcile accounts receivable balance sheet accounts within the close calendar and calculate the bad debt reserve
• Prepare weekly and monthly reports on aging, deposits, chargebacks, and credit risk for the Regional Director of Finance and the General Manager
• Supervise, train, and develop the on-property accounting team, including the General Cashiering and Income Journal functions
• Maintain internal controls, including separation of duties among cash handling, billing, and receivable adjustments

Requirements

• Bachelor's degree in accounting, finance, or a related field, or equivalent experience.
• 3 to 5 years of credit and collections experience. Hotel experience at a full-service, group and catering focused property preferred.
• Supervisory experience preferred.
• Experience with a hotel property management system, credit card authorization and deposit platforms, and chargeback management.
• Knowledge of general accounting principles and receivable reconciliation.
• Aptitude for figures with a high degree of accuracy, attention to detail, and confidentiality.
• Proficiency in Excel, Word, and accounting and property management systems.
• Strong decision-making skills and clear written and verbal communication in English.

Job Type: Full time - Exempt

Benefits

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discount on hotel stays

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Hospital indemnity insurance

Eligible to participate in the Employee Referral Bonus Program.

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.

EOE |Disabled |Veteran

Practice Hospitality is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Practice Hospitality’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, teammate activities, access to facilities and programs and general treatment during employment.