Mining Exchange Hotel was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.

Job Role

As a core member of the Practice integrated commercial team of marketing, revenue management, and sales, the Director of Sales Operations leads the sales function for a portfolio of hotels in the development, pre-opening, and operating stages. Your focus is to manage and grow relationships in order to exceed guest satisfaction along with meeting revenue goals. Responsible for setting the revenue generating strategies for soliciting, booking, managing, and overseeing sales and marketing service teams.

Your specific duties in this role will include:

Accomplishes sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Overall responsibility for total group revenue strategies, implementation and results; including group rooms, group food and beverage, meeting room rental, and other group revenues as assigned by the corporate director of sales
Lead and support the hotels’ sales team to achieve sales production goals
Plan, set, measure, and communicate hotel sales production goals, incentive plans, and key performance indicators
Partner with the Practice commercial team members in revenue management and marketing to set the hotels’ commercial plan, customer value proposition, and align the hotels’ sales, revenue management, and marketing execution
Leverage Sales Team to execute on sales strategies to meet financial targets
Meets financial objectives maximizing profitability for the hotel by forecasting requirements; preparing an annual performance budget; scheduling expenditures; analyzing variances
Determines annual and gross-profit plans by forecasting and developing annual sales quotas for various market segments; projecting expected sales volume and revenue; analyzing trends and results; establishing pricing strategies; recommends rate strategies; monitoring costs, competition, and product demand
Accomplishes sales objectives by planning, developing, implementing, and evaluating field sales action plans
Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities
Represent the hotel in resolving complaints from groups

Basic Qualifications & Skills

Bachelor’s degree in Sales, Communications, Marketing, Business or Hotel Management
Minimum 5 years experience in sales, event planning, and/or catering
Minimum 3 year supervisory/leadership experience in hospitality field
Demonstrated proficiency in Microsoft Office Suite
Successful completion of criminal background check and drug screen
Successful completion of Department of Motor Vehicle check
Professional communication skills both verbal and written

Desired Qualifications & Traits

Significant customer service experience
Strong problem solving and organizational skills
Attention to detail and ability to exceed quality standards
Enthusiastic and positive energy
Multi-tasking ability

Physical Requirements

Able to lift up to 20lbs
Able to bend, stretch, and twist
Able to stand or sit for long periods of time

Job Type: Exempt

Supplemental Pay: Bonus Incentive Plan, performance based

Compensation: $120,000.00 - $140,000.00

Benefits:

401(k)
401(k) matching
Cell phone reimbursement
Dental insurance
Disability insurance
Employee assistance program
Employee discount on hotel stays
Flexible spending account
Health insurance
Life insurance
Paid time off available 90 days after start date
Vision insurance
Hospital Indemnity insurance

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.

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The Mining Exchange

Hotel with 128 Rooms

Let's Make Some History. Dig In.

Stately and evocative, the Mining Exchange is where artful dining and event spaces become a canvas for camaraderie within a community in renaissance. It’s a radiant hotel in Colorado Springs, reimagined for modern wanderers and everyday people with extraordinary taste.

Located in the heart of downtown Colorado Springs, our hotel is a storied sanctuary for modern adventurers. Find out who’s making an appearance at BLK MGK. Immerse yourself in the Spring’s music scene on Jazz Thursdays at Golden Hour, or have a cocktail before discovering your new favorite artist in The Vault’s historic stairwells. The Mining Exchange has always been a place for inspiring encounters.

Training we provide

Every journey begins with a first step. Maybe yours is focused on growing your career in hospitality – climbing the ladder to management, executive team, corporate or beyond. Maybe you want a stable, fulfilling role where you can thrive or, just maybe, you need a gig for now while you complete your education or audition for your big break. No matter where your path takes you, Practice Hospitality respects your journey and has customized our employee experience to support your goals and ambitions.

About the management team

At Practice Hospitality, we’re driven by a singular purpose: to create experiences travelers seek out and return to, time and time again. To us, that starts by being human – building an environment that balances emotional intelligence, tradition, ritual, and creativity. Because when that happens, hospitality comes alive – and results follow.