Assistant Front Office Manager

About the Role

As Assistant Front Office Manager, you’ll be the welcoming face and steady hand that ensures every guest’s arrival—and departure—feels personal, seamless, and warm. You’ll support and lead the front desk team with purpose and presence, helping create an environment where team members feel empowered and guests feel genuinely cared for.

Whether solving a challenge behind the scenes or offering a warm welcome in the lobby, you bring calm, clarity, and a guest-first mindset to every shift.

With an eye on service and a heart for hospitality, you’ll help set the tone for how our hotel is experienced from the moment guests walk through the door.

What You’ll Do

• Support, coach, and guide the front desk team to deliver exceptional, anticipatory service
• Help foster a culture of ownership and accountability where team members take pride in the guest experience
• Ensure smooth daily operations, including check-ins, check-outs, billing accuracy, and guest requests
• Partner with Housekeeping, Engineering, and other departments to ensure room readiness and seamless service delivery
• Handle escalated guest concerns with professionalism and care, turning challenges into positive outcomes
• Assist with scheduling, training, and performance development for front desk team members
• Support labor management, expense control, and adherence to brand and operational standards
• Lead by example—present, engaged, and guest-focused in all interactions

What We’re Looking For

This role is ideal for a hands-on, service-driven leader who thrives in a fast-paced environment and believes the front desk is the heart of the hotel.

You are:

• Detail-oriented and highly organized
• Emotionally intelligent and calm under pressure
• A natural problem solver who anticipates needs before they arise
• Passionate about creating meaningful guest experiences
• A team leader who develops others and leads with empathy

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
• Minimum 3–5 years of progressive front office experience, including 1–2 years in a supervisory role
• Experience in luxury or boutique hospitality environments preferred
• Proven ability to drive guest satisfaction and operational performance

Knowledge, Skills & Abilities

• Proficiency in hotel property management systems (PMS) and front office operations
• Strong understanding of revenue management principles and room operations
• Advanced conflict resolution and guest service recovery skills
• Strong communication skills with the ability to build rapport and de-escalate situations
• Leadership skills including coaching, team development, and performance management
• Knowledge of hospitality standards, safety protocols, and best practices

Physical Requirements

• Ability to stand for extended periods and move throughout the front office and lobby
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Ability to maintain energy and professionalism in a fast-paced environment
• Ability to respond quickly to guest and operational needs

Why Join Us

We believe hospitality is personal. It’s about how people feel when they walk through our doors—and how we make them feel every moment after.

Here, you’ll be part of a team that:

• Values creativity, ownership, and connection
• Supports your growth and development
• Believes in doing things thoughtfully, not just efficiently
• Takes pride in creating experiences that guests remember

Job Type: Full-Time Non-Exempt

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all team members. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, military or veteran status, or any other protected characteristic.